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Help & FAQs

SHIPPING/ORDER STATUS

In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora inside JCPenney, Sephora.com, Ulta Beauty, Ulta.com, Kohl's, and Kohls.com. In addition to FentySkin.com, you can shop Fenty Skin at Sephora, Sephora inside JCPenney, Sephora.com, Kohl's, and Kohls.com.

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

Of course! FentySkin.com ships internationally to 150+ countries. Fenty Skin is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Skin at Harvey Nichols or on HarveyNichols.com. If you live in the UK, you can shop Fenty Skin at Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.

For domestic orders, FentyBeauty.com and FentySkin.com offer FREE U.S. Standard Ground Shipping on all orders. For international orders $75+ USD, FentyBeauty.com and FentySkin.com offer FREE Standard Shipping. For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Domestic customers, please reach out to us at 1.855.440.7474Operating hours are 9:00am – 9:00pm ET, Monday- Friday and Saturday 9:00am- 6:00pm ET, excluding major U.S. holidays. Click the ‘Chat now’ button at the lower right of any page. For international orders, please visit our international help center here

RETURNS

It’s easy! Check out our Returns page.