Help & FAQs

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora.com, Ulta Beauty, Ulta.com, Ulta in Target, Kohl's, and Kohls.com. In addition to FentyBeauty.com, you can shop Fenty Skin at Sephora and Sephora.com. Fenty Hair can be shopped on FentyBeauty.com, Sephora and Sephora.com. In addition to FentyBeauty.com, you can shop Fenty Fragrance at Sephora and Sephora.com.

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Skin is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Skin at Harvey Nichols or on HarveyNichols.com. If you live in the UK, you can shop Fenty Skin at Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

Of course! Fenty Hair ships internationally to 150+ countries.

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Fragrance is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin Fragrance will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Fragrance at Harvey Nichols or on HarveyNichols.com.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.

For domestic orders, the Fenty Beauty brands offer FREE U.S. Standard Ground Shipping on all orders for members and account holders. For non-members, free U.S, shipping is offered on all $35+ orders. For international orders $75+ USD,  the Fenty Beauty brands offer FREE Standard Shipping. For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.  Please note if your order contains a hazmat item (e.g., Fenty Eau de Parfum, Liquid Killawatt, etc.), US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout. 

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Domestic customers, please reach out to us at 1.855.440.7474, Operating hours are 9:00am – 9:00pm ET, Monday- Friday and Saturday 9:00am- 6:00pm ET, excluding major U.S. holidays. Click the ‘Chat now’ button at the lower right of any page. For international orders, please visit our international help center here. 

RETURNS

It’s easy! Check out our Returns page.

For domestic orders, please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.855.440.7474. For international orders, please follow the returns process specific to your country. For Canada, UK, EU, and AUS orders, please follow the returns process here. For all other countries, please contact customer service here.

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

Sorry, purchases from Fenty Beauty website cannot be returned or exchanged at authorized retailers. For further questions, the Fenty Beauty Customer Service Team is available to assist via phone at 1.855.440.7474. For international order inquiries, please visit our international help center here.

SALES TAX

Within the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801. For international orders, import duties, taxes, and applicable fees vary by country/region of destination and will be determined during checkout.

MY ACCOUNT

To register for a Fenty Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

LOGIN

All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474. International customers, please visit our international help center here.

CREDIT CARD TROUBLE

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, domestic customers call 1.855.440.7474 or contact your financial institution for further assistance. International customers, please visit our international help center here or contact your financial institution for further assistance.

PRODUCT RELATED

We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty runs this kind of promotion—just make sure you’re on our email list to be the first to know.

Never. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free brands. We never test products or ingredients on animals, nor do we permit suppliers or retailers to conduct testing on our behalf. 

No, we do not test our products on animals in any region.

Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin and Fenty Hair are fully vegan lines.

Yes. Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process. 

Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance are paraben-free (and phthalate-free, too).

The talc we use is the highest quality and tested to confirm the absence of asbestos fibers – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate.

PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.

Shelf life is communicated from Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance to their licensed retailers. Shelf life ranges by product. Our quality control team continues to test batches and if they receive positive testing data, they will extend shelf life of products and communicate the updated information to our retailers. We seek to ensure Fenty Beaut clients only receive fresh, high-quality product.

We got you covered, fam! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your physician about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your physician before you glow.

OTHER

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards (U.S. orders only), and multiple localized payment methods for international orders, based on your region. Auto-Replenish subscription orders do not accept Afterpay.

Currently, we do not have a pro discount for makeup artists, estheticians, or hair stylists but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.

We're glad you asked! You can find out more details about becoming a Brand Ambassador here. 

The only way to guarantee authenticity is by purchasing from official Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers: FentyBeauty.com, Sephora stores, Sephora.com, Ulta stores, Ulta.com, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. For a full list and location of all Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance retailers, please visit our store locator page.

We only sell Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance products.

Rihanna is Founder and CEO, and an owner of Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance.

Fenty Beauty, Fenty Skin, Fenty Hair and Fenty Fragrance are joint ventures between Rihanna and Kendo Brands.

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