What is your return policy?

If you don't absolutely love your purchase, we offer free pre-paid returns for all active FentyBeauty.com account holders on U.S. orders within 30 days of your purchase! We offer pre-paid returns for customers without a FentyBeauty.com account for a $5 fee.

Can I cancel my order ?

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

Do you offer free shipping?

We offer FREE Standard Shipping for all contiguous USA merchandise orders for active FentyBeauty.com account holders (please allow 4-8 business days for processing and shipping to receive your order). This benefit does not apply to past orders that were placed prior to having an account. We also offer FREE Standard Shipping for all contiguous USA on merchandise orders $35+ for customers without a FentyBeauty.com account. INTERNATIONAL: FREE Standard International Shipping on all merchandise orders $75 USD and over. Please note if your order contains a hazmat item (e.g., Fenty Eau de Parfum, Liquid Killawatt, etc.), US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout.

Can we get Fenty Beauty products Internationally?

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores and on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com, as well as Boots or Boots.com.

Where is Sales Tax charged?

Within the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers' use tax on items delivered into Alabama, and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. The seller’s program account number is SSU-R010083801. For international orders, import duties, taxes, and applicable fees vary by country/region of destination and will be determined during checkout.

Where is my Tiktok Shop order?

To allow us to serve you better, please reach out to us directly through the Tiktok Shop with your inquiry or by email at Customerservice@fentybeaty.com

How do I make a return for my U.S. order?

HOW TO RETURN YOUR ITEM(S) FOR U.S. ORDERS Please visit our returns center here , to indicate which item you would like to return and the reason for each return. Please note you must select all items you would like to return; additional items not specified will not be processed for a refund. Pack the item(s) you’d like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping. Attach the prepaid return label to the front of the package. Mail your return package via the United States Postal Service (USPS). Look out for an email confirmation—we’ll let you know when your return is received and processed!.

Once an order has been placed, it cannot be modified in any way. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.

When will I receive my order?

Orders must be placed by 12 pm ET to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday. Shipping Method Costs Total Delivery Time (including processing time) Standard Shipping (Account Holders) FREE 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) Standard Shipping (Non-Account Holders) $5.00 USD 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) 2 Day Shipping $10.95 USD 3 – 4 business days 1 Day Shipping $16.95 USD 2 – 3 business days

Are products available in store?

Please see below for where you can shop Fenty Beauty in-store! IN STORE & ONLINE SEPHORA VIEW SEPHORA LOCATIONS AUSTRALIA BAHRAIN BULGARIA CANADA CZECH REPUBLIC DENMARK FRANCE GERMANY GREECE INDONESIA ITALY KUWAIT MALAYSIA MEXICO POLAND PORTUGAL QATAR ROMANIA SERBIA SAUDI ARABIA SINGAPORE SPAIN SWEDEN SWITZERLAND THAILAND TURKEY UNITED ARAB EMIRATES UNITED STATES ULTA BEAUTY VIEW ULTA BEAUTY LOCATIONS UNITED STATES KOHL'S VIEW KOHL'S LOCATIONS UNITED STATES HARVEY NICHOLS VIEW STORE LOCATIONS IRELAND UNITED KINGDOM BOOTS VIEW STORE LOCATIONS IRELAND UNITED KINGDOM

Do you offer product subscriptions?

Yes! When placing an order, you will have the option to choose a subscription purchase if the item qualifies ( please note that not all items are eligible ). To manage your subscriptions, simply: 1️⃣ Log into your Fenty Beauty account. 2️⃣ Navigate to the "My Subscription" section within your account dashboard.

What are the Official social media handles for Fenty Beauty?

INSTAGRAM: FENTYBEAUTY - FENTYSKIN - FENTYHAIR SNAP: FENTYBEAUTY - FENTYSKIN - FENTYHAIR FACEBOOK: FENTYBEAUTY - FENTYSKIN - FENTYHAIR TWITTER: FENTYBEAUTY -FENTYSKIN - FENTYHAIR YOUTUBE: FENTYBEAUTY - FENTYSKIN - FENTYHAIR TIKTOK: FENTYBEAUTY - FENTYSKIN - FENTYHAIR

How do I make a return for my international Order?

Please follow the returns process here for Canada, UK, EU, and AUS orders. For all other international orders, please contact international customer service here . Please note: We cannot accept returns on items with hazmat shipping restrictions, such as Fenty Eau de Parfum or Liquid Killawatt items. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. We do not offer exchanges for international returns at this time. Any questions about your international return? Please visit our international help center here .

Can I check the status on my order?

Find the status of a particular order and view your Order History on the Order Status tracking page under My Account . Please note that the Order History will not be updated until the product(s) have shipped.

Can I get a product that is out of stock?

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. You'll be the first to know when that must-have item is back in action.

What if my order is missing an item?

If your order is missing an item, please get in touch with us directly at 1-855-440-7474 or customerservice@fentybeauty.com Let us know which item is missing, and we’ll work to resolve the issue as quickly as possible.

Savage X Subscriptions

If you’re calling about a Savage X subscription , please reach out directly to Savage X’s customer service department at: 📞 1 (855) 728-2439

What if I received the incorrect item?

We're sorry to hear that you received the wrong item! Please get in touch with us at 1-855-440-7474 or customerservice@fentybeauty.com so we can help resolve this . To assist you more quickly, kindly include a photo of the incorrect item and a copy of your invoice so we can further assist you.

Do you offer free samples?

We often include a free sample or two with online orders. We’ll keep you posted next time Fenty Beauty runs this kind of promotion. Make sure you’re on our email list to be the first to know!

Can I exchange an Item?

Currently, we do not offer exchanges. However, we are happy to accept your item as a return. Please visit our returns center here to start the return process.

Do you offer product subscriptions?

Yes! When placing an order, you will have the option to choose a subscription purchase if the item qualifies ( please note that not all items are eligible ). To manage your subscriptions, simply: 1️⃣ Log into your Fenty Beauty account. 2️⃣ Navigate to the "My Subscription" section within your account dashboard.

Are your products Vegan?

Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin and Fenty Hair are fully vegan lines.

Do you ship internationally?

We offer Express and Standard shipping services for international orders. Where available, you will be able to select your preferred shipping method at checkout. Applicable import duties, taxes and fees are calculated in your selected currency at checkout. For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout. All orders ship Monday through Friday, excluding federal holidays within the United States. FentyBeauty.com currently accepts orders shipping to the following Countries/Regions: Albania Gambia Nigeria Algeria Georgia Niue Andorra Germany North Macedonia Angola Ghana Northern Mariana Islands Anguilla Gibraltar Norway Antigua and Barbuda Greece Oman Argentina Greenland Pakistan Armenia Grenada Panama Aruba Guadeloupe Papua New Guinea Australia Guatemala Paraguay Austria Guernsey Peru Azerbaijan Guinea Philippines Bahamas Guinea-Bissau Poland Bahrain Guyana Portugal Bangladesh Haiti Qatar Barbados Honduras Reunion Belgium Hong Kong SAR Romania Belize Hungary Rwanda Benin Iceland Saint Kitts and Nevis Bermuda India Saint Lucia Bhutan Indonesia Saint Vincent & the Grenadines Bolivia Ireland (Republic of) Samoa Bonaire, Saint Eustatius and Saba Isle of Man San Marino Bosnia and Herzegovina Israel Sao Tome and Principe Botswana Italy Saudi Arabia Brazil Jamaica Senegal British Virgin Islands Japan Serbia Brunei Darussalam Jersey Seychelles Bulgaria Jordan Sierra Leone Burkina Faso Kenya Singapore Cambodia Kiribati Slovak Republic Cameroon Korea (South) Slovenia Canada Kuwait Solomon Islands Cape Verde Kyrgyzstan South Africa Cayman Islands Laos Spain Chad Latvia Sri Lanka Chile Lebanon St. Barthelemy Colombia Lesotho St. Martin Comoros Liechtenstein Suriname Cook Islands Lithuania Swaziland Costa Rica Luxembourg Sweden Cote d'Ivoire Macau SAR Switzerland Croatia Madagascar Curacao Malawi Tanzania Cyprus Malaysia Thailand Czech Republic Maldives Togo Denmark Malta Tonga Djibouti Martinique Trinidad and Tobago Dominica Mauritania Tunisia Dominican Republic Mauritius Turkey East Timor Mexico Turks and Caicos Islands Ecuador Moldova Tuvalu Egypt Monaco Uganda El Salvador Mongolia United Arab Emirates Equatorial Guinea Montenegro United Kingdom Estonia Montserrat Uruguay Ethiopia Morocco Uzbekistan Falkland Islands Mozambique Vanuatu Faroe Islands Namibia Vatican City State (Holy See) Fiji Nauru Venezuela Finland Nepal Vietnam France Netherlands Zambia French Guiana New Caledonia Zimbabwe French Polynesia New Zealand Gabon Nicaragua

Are your products Gluten Free?

Yes. Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance products are formulated without gluten-derived ingredients, and there are no detectable levels of gluten introduced in the manufacturing process.

Do you offer expedited shipping?

Yes! We offer a 2-day shipping option for U.S. orders, except for items classified as hazmat (e.g., Fenty Eau de Parfum, Liquid Killawatt). These items must ship via ground Standard Shipping due to shipping regulations. Additionally, please allow 1-2 days of processing time on all orders before shipment.

Are Fenty Beauty products safe to use while nursing or pregnant?

We got you covered, fam! Your health and safety are hella important to us. Although the hype is real about our high-quality ingredients, we always recommend consulting your doctor or dermatologist about the use of our products during pregnancy or while nursing. Peep the ‘Ingredients’ tab on each product’s description page and hit up your doctor before you glow.

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