Privacy Policy
Last Revised and Effective Date: January 1, 2023
Kendo Holdings, Inc. and our subsidiaries and affiliates (collectively, “Kendo”, “we”, “us” or “our”) care about the processing, confidentiality, and safety of your personal data.
The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:
- What is personal data?
- What personal data do we collect and when do we collect it?
- For what purpose is your personal data collected and used?
- Who are the recipients of your personal data?
- International transfers of personal data
- How do we protect your personal data?
- What are your choices and how can you exercise them?
- Cookies and Similar Tracking Technologies
- Contact Details
- Additional Information for California residents
- Miscellaneous
I. What is personal data?
The term “personal data” refers to any information about an identified physical person or a physical person that may be directly or indirectly identified.
II. What personal data do we collect and when do we collect it?
We collect information about you in a variety of ways depending on how you interact with us and our products and services, including through our websites, media channels, online and mobile applications, advertisements, and in selected stores.
- The following provides examples of the type of personal data that we collect from you and how we use that information.
| Context | Information We Collect | Primary Purpose for Collection and Use of Information |
|---|---|---|
| Create a customer account | If you create a customer account on one of our websites, apps, or in one of our stores, we collect your name, email address, and the month and day of your birthday, if you choose to provide it. Within your customer account, you can also store additional information such as mailing address, phone number, and payment methods. We also collect information relating to the actions that you perform while you are logged into your account. | We have a legitimate interest in providing account related functionalities to our customers and managing access to customer accounts. Customer accounts can be used for faster and simpler checkout, to save your personal preferences and order history, and receive updates about your order details. |
| Order goods from our websites | If you place an order on one of our websites, we collect your name, email address, phone number, shipping address, billing address and payment details (payment card number, expiration date, CVV/CVC, etc.). | We use your information to perform our contract with you to process your orders and to provide you with the products or services you have requested. |
| Make purchases in our stores | If you make a purchase in one of our stores, we may collect your name, email address, billing address and payment details (payment card number, expiration date, CVV/CVC, etc.). | We use your information to perform our contract with you to provide you with the products you have requested. |
| Shade finder and other similar online beauty services | You may choose to upload a photo or video (via your webcam). Unless otherwise noted, we only use photographs to identify skin tone and/or make cosmetic recommendations. | We have a legitimate interest in offering beauty related services, such as recommendations to match cosmetic products with skin tone. |
| Sign up for our mailing list | When you sign up for one of our mailing lists, we collect your email address, phone number, or postal address, depending on your selection. | We share information about our products, services, offers, news and events with those individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services. |
| Participate in surveys | If you choose to participate in a survey or satisfaction questionnaire, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. | We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization. |
| Contact us | If you contact us, such as via our website, customer service center, or social network pages, we collect your name, contact information (email and/or phone number) as well as any other information you provide to us in order to reply. | We have a legitimate interest in managing customer relations with respect to any requests for information or complaints that we receive. We also have a legitimate interest in responding to inquiries related to support, employment opportunities, and other requests. |
| Report potential adverse reactions | If you contact us to notify us of an undesirable reaction concerning any of our products, we collect your name, contact information, as well as any other information you provide to us, including specific health data if you choose to provide it. | We have a legitimate interest in receiving, processing, following up, and responding to, your reports as part of our cosmetic vigilance obligations. In some jurisdictions, we are also required by law to record information related to product safety and adverse event reports. We have a legitimate interest in complying with all legal requirements to collect information in the countries in which we operate. |
| Interact with us on social networks | If you inter |