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FENTY BEAUTY + FENTY SKIN FAQ'S 2

SHIPPING/ORDER STATUS

WHERE CAN I GET FENTY BEAUTY + FENTY SKIN IN THE UNITED STATES?

In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora inside JCPenney, and Sephora.com. You can shop Fenty Skin exclusively on FentySkin.com.

CAN WE GET FENTY BEAUTY INTERNATIONALLY?

Of course! FentyBeauty.com ships internationally to 100+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com.

CAN WE GET FENTY SKIN INTERNATIONALLY?

Of course! FentySkin.com ships internationally to 100+ countries.

WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that must-have item is back in action, you’ll be the first to know.

HOW DO I QUALIFY FOR FREE SHIPPING?

FentyBeauty.com and FentySkin.com offer FREE U.S. Standard Ground Shipping on all orders, and FREE 2-day U.S. Air Shipping on all $75+ orders. FentyBeauty.com and FentySkin.com offer FREE international shipping on $75+ orders and $9.95 international shipping on $50+ orders.

HOW CAN I FIND THE STATUS OF MY ORDER?

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

MY ORDER IS MISSING AN ITEM.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at 1.855.440.7474, 7am – 2am EST, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.


RETURNS & EXCHANGES

HOW DO I MAKE A RETURN?

It’s easy! Check out our Returns page.

GIFT WITH PURCHASE RETURNS

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

CAN I EXCHANGE OR RETURN MY FENTYBEAUTY.COM OR FENTYSKIN.COM PURCHASE AT A FENTY STORE?

Sorry, purchases from FentyBeauty.com or FentySkin.com cannot be returned or exchanged at Fenty stores or other authorized retailers.
For further questions, the Fenty Beauty + Fenty Skin Customer Service Team is available to assist via phone at 1.855.440.7474.

SALES TAX

WHERE IS SALES TAX CHARGED?

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

 We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801.

MY ACCOUNT

WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?

To register for a Fenty Beauty + Fenty Skin account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

LOGIN

I FORGOT MY PASSWORD, HOW DO I LOG IN?

All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Sign In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474.

CREDIT CARD TROUBLE

I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1.855.440.7474 or contact your financial institution for further assistance.

PRODUCT RELATED

WHERE CAN I GET FREE SAMPLES OF FENTY BEAUTY OR FENTY SKIN?

We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty or Fenty Skin runs this kind of promotion—just make sure you’re on our email list to be the first to know.

DOES FENTY BEAUTY, FENTY SKIN OR FENTY FRAGRANCE TEST ON ANIMALS?

Never. Fenty Beauty, Fenty Skin and Fenty Fragrance are cruelty-free brands. We never test products or ingredients on animals, nor do we permit suppliers or retailers to conduct testing on our behalf.

DO YOU TEST ON ANIMALS IN ANY COUNTRY?

No, we do not test our products on animals in any region.

ARE FENTY BEAUTY + FENTY SKIN VEGAN?

Fenty Beauty + Fenty Skin are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin is a fully vegan line.

ARE FENTY BEAUTY + FENTY SKIN PRODUCTS GLUTEN FREE?

Yes. Fenty Beauty + Fenty Skin products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process.

DO FENTY BEAUTY + FENTY SKIN PRODUCTS CONTAIN PARABENS?

Fenty Beauty + Fenty Skin are paraben-free (and phthalate-free, too).

ARE YOUR PRODUCTS THAT CONTAIN COSMETIC GRADE TALC SAFE TO USE?

The talc we use is the highest quality and tested to confirm the absence of asbestos fibers – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate.

OTHER

WHAT FORMS OF PAYMENT DO FENTYBEAUTY.COM + FENTYSKIN.COM ACCEPT?

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards.

IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.

HOW CAN I BECOME A BRAND AMBASSADOR FOR FENTY BEAUTY OR FENTY SKIN?

We're glad you asked! You can find out more details about becoming a Brand Ambassador here.

HOW DO I KNOW IF MY PURCHASE IS AUTHENTIC?

The only way to guarantee authenticity is by purchasing from official Fenty Beauty retailers: FentyBeauty.com, Sephora stores, Sephora.com, Sephora inside JCPenney, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. FentySkin.com is the only official retailer for Fenty Skin products.

DO FENTYBEAUTY.COM OR FENTYSKIN.COM SELL RIHANNA’S OTHER PRODUCT LINES?

No, we only sell Fenty Beauty and Fenty Skin products.

DOES RIHANNA OWN FENTY BEAUTY + FENTY SKIN?

Rihanna is Founder and CEO, and an owner of Fenty Beauty + Fenty Skin.

ARE THERE ANY OTHER DESIGNERS/ARTISTS/PARTNERS INVOLVED IN FENTY BEAUTY + FENTY SKIN?

Fenty Beauty + Fenty Skin are joint ventures between Rihanna and Kendo Brands.

WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY BEAUTY?

  • INSTAGRAM: FENTYBEAUTY
  • SNAP: FENTYBEAUTY
  • FACEBOOK: FENTYBEAUTY
  • TWITTER: FENTYBEAUTY
  • YOUTUBE: FENTYBEAUTY
  • TIKTOK: FENTYBEAUTY

WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR FENTY SKIN?

  • INSTAGRAM: FENTYSKIN
  • FACEBOOK: FENTYSKIN
  • TWITTER: FENTYSKIN
  • YOUTUBE: FENTYSKIN
  • TIKTOK: FENTYSKIN
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