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Help & FAQs

SHIPPING/ORDER STATUS

In addition to FentyBeauty.com, you can shop Fenty Beauty at Sephora, Sephora inside JCPenney, Sephora.com, Kohl's, and Kohls.com. In addition to FentySkin.com, you can shop Fenty Skin at Sephora, Sephora inside JCPenney, Sephora.com, Kohl's, and Kohls.com.

Of course! FentyBeauty.com ships internationally to 150+ countries. Fenty Beauty is also available for purchase at select Sephora stores throughout the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Beauty will also be available at select SiJCP stores as well as on Sephora.com. If you live in the UK or Ireland, you can also shop Fenty Beauty at Harvey Nichols or on HarveyNichols.com as well as Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

Of course! FentySkin.com ships internationally to 150+ countries. Fenty Skin is also available for purchase at select Sephora stores throughout the U.S., Canada, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore and the Middle East (UAE, Bahrain, Qatar, Kuwait). Fenty Skin will also be available at select SiJCP stores as well as on Sephora.com. If you live in Ireland or Hong Kong, you can also shop Fenty Skin at Harvey Nichols or on HarveyNichols.com. If you live in the UK, you can shop Fenty Skin at Boots or Boots.com. For a full list of all international retailers, please visit our store locator page.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Notify Me” button. When that must-have item is back in action, you’ll be the first to know.

For domestic orders, FentyBeauty.com and FentySkin.com offer FREE U.S. Standard Ground Shipping on all orders, and FREE 2-day U.S. Air Shipping on all $75+ USD orders. For international orders $75+ USD, FentyBeauty.com and FentySkin.com offer FREE Standard Shipping. Express Shipping is available for an $8 USD flat rate on orders $75+ USD. For international orders below $75 USD, Standard Shipping is a $6 USD flat rate and Express Shipping is available for an $11 USD flat rate.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Domestic customers, please reach out to us at 1.855.440.7474, 7am – 2am EST, 7 days a week, excluding major U.S. holidays. Live chat representatives are available 7am – 11pm ET, 7 days a week (excluding major U.S. holidays) and are ready to help. Click the ‘Chat now’ button at the lower right of any page. For international orders, please visit our international help center here

RETURNS & EXCHANGES

It’s easy! Check out our Returns + Exchanges page.

For domestic orders, please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.855.440.7474. For international orders, please follow the returns process specific to your country. For Canada, UK, EU, and AUS orders, please follow the returns process here. For all other countries, please contact customer service here.

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

Sorry, purchases from FentyBeauty.com or FentySkin.com cannot be returned or exchanged at Fenty stores or other authorized retailers. For further questions, the Fenty Beauty + Fenty Skin Customer Service Team is available to assist via phone at 1.855.440.7474. For international order inquiries, please visit our international help center here.

 

SALES TAX

Within the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010083801. For international orders, import duties, taxes, and applicable fees vary by country/region of destination and will be determined during checkout.

MY ACCOUNT

To register for a Fenty Beauty + Fenty Skin account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

LOGIN

All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1.855.440.7474. International customers, please visit our international help center here.

CREDIT CARD TROUBLE

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, domestic customers call 1.855.440.7474 or contact your financial institution for further assistance. International customers, please visit our international help center here or contact your financial institution for further assistance.

PRODUCT RELATED

We often include a free sample or two with online orders. We’ll keep you posted on the next time Fenty Beauty or Fenty Skin runs this kind of promotion—just make sure you’re on our email list to be the first to know.

Never. Fenty Beauty + Fenty Skin are cruelty-free brands. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.

Fenty Beauty + Fenty Skin are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Fenty Beauty is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages. Fenty Skin is a fully vegan line.

Yes. Fenty Beauty + Fenty Skin products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process.

Fenty Beauty + Fenty Skin are paraben-free (and phthalate-free, too).

The talc we use is the highest quality and tested to confirm the absence of asbestos fibers – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate.

PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.

Shelf life is communicated from Fenty Beauty and Fenty Skin to their licensed retailers. Shelf life ranges by product. Our quality control team continues to test batches and if they receive positive testing data, they will extend shelf life of products and communicate the updated information to our retailers. We seek to ensure Fenty Beauty and Fenty Skin clients only receive fresh, high-quality product.

OTHER

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, Afterpay (U.S. only), and Fenty Beauty + Fenty Skin E-Gift Cards (U.S. orders only), and multiple localized payment methods for international orders, based on your region. Auto-Replenish subscription orders do not accept Afterpay.

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.

We're glad you asked! You can find out more details about becoming a Brand Ambassador here

The only way to guarantee authenticity is by purchasing from official Fenty Beauty + Fenty Skin retailers: FentyBeauty.com + FentySkin.com, Sephora stores, Sephora.com, Sephora inside JCPenny, Kohl's, Kohls.com, Boots, Boots.com, Harvey Nichols, and HarveyNichols.com. For a full list and location of all Fenty Beauty + Fenty Skin retailers, please visit our store locator page.

We only sell Fenty Beauty, Fenty Skin and Fenty Eau de Parfum products.

Rihanna is Founder and CEO, and an owner of Fenty Beauty + Fenty Skin.

Fenty Beauty + Fenty Skin are joint ventures between Rihanna and Kendo Brands.

INSTAGRAM: FENTYBEAUTY

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FACEBOOK: FENTYBEAUTY

TWITTER: FENTYBEAUTY

YOUTUBE: FENTYBEAUTY

TIKTOK: FENTYBEAUTY

INSTAGRAM: FENTYSKIN

FACEBOOK: FENTYSKIN

TWITTER: FENTYSKIN

YOUTUBE: FENTYSKIN

TIKTOK: FENTYSKIN

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The Hydra Vizor formula is global, but every country has different regulations about how sunscreen is sold.

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